RCM Enterprise LLC dba Naked Prosthetics sells solely to Prosthetic and Orthotic facilities who employ certified and licensed practitioners, i.e. Physicians, Prosthetist/Orthotist, Occupational and Hand Therapists; credentialed to fit the device(s) to the patient/amputee. We do not sell our devices directly to amputees. If you are an amputee, and interested in one of our devices, please talk to your prosthetist to see if it might be suitable for you.
CUSTOMER ACCOUNTS
New Accounts
Orders will be shipped C.O.D. until credit has been established. Open accounts will be established only after receipt of a completed credit application. Request an application by telephone at 360-915-9724 or by email at [email protected]
OPEN DOMESTIC ACCOUNTS
Once a completed and signed credit application has been received and approved, the account will be open with terms of NET 30. If we are unable to approve credit application, then the account will remain on C.O.D. or C.C. until an open account is approved.
PAST DUE ACCOUNTS
We reserve the right to suspend shipments if any portion of an account becomes past due. If a customer’s account is turned over to an outside collection agency, the customer will be responsible for any collections and attorney fees. Outstanding account balances are subject to a 1.5% per month service charge, an effective annual rate of 18%.
PRICES + PAYMENT TERMS
Contact Customer Experience for a copy of our most recent price list. Naked Prosthetics offers a 2% prompt pay discount if the customer pays an invoice within 15 days; all invoices are due and payable within 30 days (net 30) of the invoice date. Payment must be in U.S. dollars. All major credit cards and checks are accepted. Credit/Debit card payments are subject to a 3% processing fee. Naked Prosthetics reserves the right to alter product design, specifications, materials, and prices without prior notice.
ORDERING, CANCELLATIONS + RETURNS
Placing An Order
You may place an order via phone, fax, or email. If you are ordering for the first time, or would like us to evaluate your patient’s candidacy, contact our Customer Experience Team at 360-915-9724 or U.S. Toll Free at 888-977-6693; and we will be happy to assist you.
Shipping Policy
Products are shipped from Naked Prosthetics. Each package is insured against loss or damage. The customer is to inspect immediately and notify Customer Care of any damaged goods within 24 hours of receipt.
Cancellation Policy
If the order is canceled for any reason after the device(s) is/are submitted for design, but prior to manufacturing, we will charge/retain a minimum $500 cancellation fee.
Return Policy
Each Naked Prosthetics device is custom-fabricated specifically for the anatomy and medical condition of the individual at the time of measuring; it cannot be returned for credit or refund.
GOVERNING LAW AND JURISDICTION
This Agreement and all matters relating thereto will be construed and controlled by the laws of the State of Washington, without regard to the conflict of laws and the provisions thereof, and each Party consents to the exclusive jurisdiction of the federal and state courts located in Thurston County, Washington, USA.
PRIVACY & GDPR
At NP we value and respect the personal information our customers and users personal choice to share with us. Any sensitive data you share with us including your name, address, or contact information will be kept safe and will only be used to provide the best possible service to you. We will never sell or otherwise trade your personal data with any other organizations. Our policy on protecting our customers’ personal data has always been the same, but in compliance with the GDPR (General Data Protection Regulation) we have spelled out our policies here.
MANDATORY INFORMATION
Your information may also be used to send an infrequent email newsletter sent to you or your recipient, providing that you opt in when making a purchase, or subscribe via our website. We use Mailchimp to manage these emails, and you can unsubscribe from them at any time by clicking the link at the bottom of the email. Read MAILCHIMP’S privacy policy.
If you choose to provide your telephone number it will only be used to contact you regarding the management of your prosthesis(es), and it will only be used for marketing or other purposes with your permission.
CONTENT
Our CMS (content management system) is provided by WordPress. Read WORDPRESS’S privacy policy. We also use the following services to help present the content on NP:
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CONTACT US
If you have any questions about our privacy policy, or the ways in which we use your data, please contact us at: [email protected] Visit our Resources page for marketing resources and more.